canvas home’s commitment to your privacy
canvas home respects your privacy and your desire to understand how your information will be handled and used. This policy explains how we collect, use and store your information. Using your information a way that you are comfortable with and keeping your information secure is an integral part of the exceptional experience we aim to provide. Canvas Home will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
What information do we collect and how do we use it?
We collect and use information about you to ensure that we can continue to keep you informed of new product launches, attendance at trade shows and to provide you with an efficient purchasing experience. You provide us with your information directly either at trade shows or you make a purchase, enquire or subscribe through our website.
Information collected at trade shows
If you have provided us, or an associate organisation, with your contact details at a trade event then we retain only your business contact details to contact you with marketing communications. You can manage your marketing preferences or opt out of these periodic marketing communications at any time.
Information collected when you make a purchase
When you make a purchase either over the telephone or via email, we will collect necessary information about you to ensure we can successfully fulfil your order or chosen service. We may need to ask for additional information from you, e.g. to prevent fraudulent transactions or to ensure that we comply with our legal obligations. Where you place an order with canvas home for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose.
Managing your marketing preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive canvas home marketing communications. canvas home will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us we will contact you from time to time to remind you that you can opt-out of receiving marketing communications at any time.
How do we keep your information secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
We work with a number of third parties to help us deliver an excellent service to you. We will not share your information with any third parties who might wish to market their goods and services to you. Canvas home does not routinely share information outside of the European Economic Area (EEA). If it is necessary, we will only do so with the relevant protection in line with data protection legislation requirements.
How long will canvas home keep my information?
Canvas home is committed to keeping your information for only as long as is necessary or where we have a legitimate interest to continue doing so. Where canvas home no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
When you contact canvas home through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback.
If we change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Security of our website is of upmost importance to us. Our site uses software to provide high-level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide and as such we can not be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details; if we need any information of this nature we will only contact you by telephone.
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